Contacting support

Email [support@clearcutapi.com](mailto:support@clearcutapi.com). We usually reply within one business day.

Include

• your account email and workspace name;
• the request_id from the error response, or the job ID from the Jobs page;
• what you expected and what happened, with a screenshot if possible.

Never send API keys or passwords. We will never ask for them.

Before you write

• Check the status page for ongoing incidents.
• Try the troubleshooting guide.
• Ask the AI docs helper in AI Assistant → Ask the docs for API questions.

Security issues

Report vulnerabilities to support@clearcutapi.com privately. See the Acceptable Use Policy for our security research guidelines.