Erstattungsrichtlinie

We want you to be happy with ClearCut API. This policy explains when you can get your money back. Payments are processed by Paddle, our Merchant of Record, which issues approved refunds to your original payment method.

Automatic credit refunds

Credits for a job that fails because of an error on our side are returned to your balance automatically. You don't need to ask. Credits are not returned when a job fails because of the input, for example an unsupported file type, a file that's too large or a broken URL.

Subscriptions

• First payment. If you're new to a paid plan and not satisfied, ask for a full refund within 14 days of your first payment, provided you have used no more than 10% of the plan's included credits.
• Renewals. Renewal payments are not refunded. You can cancel at any time in Billing; you keep your plan and credits until the end of the period you paid for, and you won't be charged again.
• Downgrades apply straight away. Paddle credits the unused part of your current period toward future payments, and the smaller credit allowance starts at your next renewal.
• Upgrades are charged pro rata immediately and grant the extra credits straight away.

Credit packs

Unused credit packs can be refunded in full within 14 days of purchase. Once any credits from a pack have been used, that pack is non-refundable.

Exceptions

We may refuse a refund in cases of abuse, such as repeated buy-and-refund cycles or a breach of our Acceptable Use Policy. Nothing in this policy limits rights you have under consumer protection laws that cannot be excluded.

What happens to credits

When a refund is issued, the credits from that purchase are removed from your balance: all of them for a full refund, or in proportion for a partial one. The same applies to a chargeback.

How to ask

Email support@clearcutapi.com from the address on your account, with the order number from your Paddle receipt. We reply within 3 business days. Approved refunds usually appear within 5–10 business days, depending on your bank.