Buying credits, changing plans and invoices

Billing is in Billing in the dashboard and needs the Owner or Admin role. Payments are handled by Paddle, our Merchant of Record, which also handles sales tax and VAT and issues your invoices.

Buy credits or upgrade

Click Buy on a credit pack, or Switch on a plan, and complete Paddle's secure checkout. Credits arrive within seconds of payment.

Upgrades and downgrades

• Upgrades apply immediately. You pay the prorated difference and get the extra credits straight away.
• Downgrades apply straight away with a prorated credit from Paddle. The smaller monthly allowance starts at your next renewal.

Cancel

Click Cancel next to your subscription. You keep your plan and credits until the end of the period you've paid for, and you won't be charged again. Changed your mind? Click Keep subscription before the period ends.

Payment method and invoices

Use Payment & invoices to open Paddle's secure portal and update your card. Invoices appear in the Invoices list with a PDF download.

Refunds

See the Refund Policy. In short, you can get a refund within 14 days on a first subscription payment if you've used little of it, and on unused credit packs. When a refund is issued, the credits from that purchase are removed from your balance.